Terms and Conditions
Welcome to the Serene Squad!
Thank you for trusting us to be apart of your self-care routine. Below is our terms and conditions./disclaimer section.
Shipping
Thank you for shopping at SereneCycleCo. All orders are processed and shipped within 7 days of purchase. Once shipped, a tracking number will be issued via email (be sure to check your spam or junk mail if you do not receive the confirmation email to your inbox). Please allow between 2 - 3 business days for your tracking information to update after you receive your shipping confirmation. Please be advised that during restocks, new releases, and special promotions, our processing times may be delayed.
When placing your order, be sure to enter the full correct address, including apartment, suite, and unit numbers. If you need to update your shipping address, email support@serenecycleco.com immediately. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact the carrier to update your shipping address and or reroute the package if needed. Please be advised, if we are unable to validate your shipping address, your order may be canceled and refunded to you. If your package is returned to the sender (us) for any reason, you will be issued a refund minus shipping costs. We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be clearly articulated to you alongside the service and estimated transit time during checkout for your order.
Due to order volume and our normal hours of operations, please be aware all orders placed on Friday through Sunday will not begin processing before the following Monday or first business day.
Return/ Refund Policy & Terms of Sale
Returns:
No refunds. We do not offer refunds or cancellations once an order has been placed. If you have any concerns regarding your order, contact our customer support at support@serenecycleco.com. Should any refunds or store credits be issued at any time, under any circumstances, shipping costs are not included.
Missing, Wrong or Damaged Products:
If you receive an incomplete/ and or wrong order, please contact us at support@serenecycleco.com immediately. Be sure to include your order number and a picture of everything you received inside your order package including the packing slip (with a handwritten number on it). A missing item must be reported to our customer service team within 3 business days of delivery or we will not be able to replace it.
Delivery Issues or Stolen:
If you receive notification that your order was delivered, however you did not receive it; contact UPS Customer Support at 1-888-742-5877 (domestic) or 1-866-782-7892 (international). You may also file a claim online for the missing order package here: https://www.ups.com/us/en/help-center/claims-support.page. After submitting the claim, email your claim information to Customer Support at support@serenecycleco.com to assist you further.
Restocks:
Restock dates are announced via our social media platforms, email newsletters, and website. At this time, we do not offer any pre-orders. Processing and shipping times may be delayed due to the high volume of orders placed during our restocks.
Disclaimer Section
FDA disclaimer
The information, advice, statements, and testimonials made about SereneCycleCo. Cramps Revamped oil and other products mentioned on this website have not been evaluated by the United States Food and Drug Administration (FDA). The information on this site and the products listed are not intended to diagnose, treat, cure or prevent disease, nor are they intended to replace proper medical help. It is always recommended to consult with a healthcare professional before starting any regimen with essential oils. User-submitted testimonials are based on individual results and do not constitute a guarantee that you will achieve the same results - what works for one may not work for another.
Medical Advice Disclaimer
Product posting portrayal is for educational purposes only, not intended to supplant A doctors proposal. Our products are not endorsed by the FDA. Our items are made with characteristic fixings and it isn't to be utilized other than for expressed purposes. Our items are not made to fix any kind of maladies. Please counsel your specialist and confirm that it won't meddle with any ailments, pregnancy, nursing, or something else. In the event that any irritation occurs, please cease utilization of the items. SereneCycleCo. LLC isn't held at risk for any item abuse. Although our products are handcrafted with all natural ingredients, our products are not hypoallergenic.